Frequently Asked Questions

Everything you need to know about your Vincci shopping experience.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request.

Do you offer international shipping?

Yes, Vincci ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results with our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I care for my Vincci garments?

To maintain the quality of your items, please refer to the specific care label located inside each garment. Generally, we recommend cold washes and air drying for longevity.